Managed IT Services & Healthcare IT Support in New York
Infotek Solutions & Support, Inc. delivers secure, scalable, and proactive IT solutions for healthcare providers, law firms, retail businesses, architectural firms, and growing companies throughout New York.
24/7
Monitoring
HIPAA-Compliant
Systems
Cloud
Security
Fast Response
Support
Trusted technology partnerships that help businesses stay secure, connected, and operational.
OUR SERVICES
Comprehensive IT Solutions Built for Your Business
Managed IT Services
Proactive monitoring, help desk support, maintenance, and infrastructure management to keep your business running smoothly.
Medical & Healthcare IT Support
Secure and compliant IT solutions designed for healthcare providers, ensuring reliable systems, patient data protection, and uninterrupted care.
Cloud Security
Advanced cloud protection services that safeguard your data, applications, and users from cyber threats and unauthorized access.
Office IT
Reliable office technology support including workstation setup, network management, software support, and productivity solutions.
Email Security
Protect your business communications with spam filtering, phishing prevention, malware detection, and secure email management.
Related Services
Explore additional IT solutions including consulting, cybersecurity, backup and recovery, VoIP systems, and digital transformation services.
ABOUT ISSTEK
Your Trusted IT Partner
in New York
For over 20 years, Infotek Solutions & Support has helped businesses across New York stay secure, productive, and ahead with reliable IT solutions.
20+ Years
of Experience
New York
Based Team
Trusted By
Businesses
SPECIALIZED SOLUTIONS
Healthcare IT Solutions
We’re here to help you meet your Healthcare IT goals with our customized solutions. We’ll take a look at your current system and optimize its performance. We work hard for you so your objectives can be achieved.
Data Security and Privacy
Comply with HIPAA regulations: Ensure all patient data is protected by following HIPAA guidelines.
Encrypt sensitive data: Use encryption for data storage and transmission to prevent unauthorized access.
Implement multi-factor authentication (MFA): Add an extra layer of security for systems and applications.
Conduct regular risk assessments: Identify vulnerabilities and implement corrective actions.
Infrastructure Management
Maintain robust network security: Use firewalls, antivirus software, and intrusion detection systems.
Use secure and reliable hardware: Ensure that all servers, workstations, and medical devices meet healthcare-grade standards.
Back up data regularly: Implement automated backups to secure off-site or cloud storage.
Monitor system performance: Use IT management tools to detect and resolve issues before they impact operations.
Electronic Health Records (EHR) Management
Choose the right EHR system: Select a system that meets the practice’s needs and integrates with other software.
Train staff effectively: Provide comprehensive training to ensure proper EHR usage.
Keep software updated: Regularly update EHR and other software to fix bugs and improve functionality.
Enable interoperability: Ensure your EHR system can exchange data with other systems and providers.
Patient Engagement
Offer patient portals: Provide secure access to health records, test results, and appointment scheduling.
Use automated reminders: Implement text, email, or call reminders for appointments, follow-ups, and medication.
Implement telehealth solutions: Use secure platforms to provide virtual consultations and remote monitoring.
IT Support and Maintenance
Establish 24/7 IT support: Ensure issues can be addressed immediately, minimizing downtime.
Conduct regular system audits: Verify that systems meet performance, security, and compliance standards.
Disaster Recovery and Business Continuity
Develop a disaster recovery plan: Create a plan to restore operations quickly after system failures or data breaches.
Test the plan regularly: Conduct drills to ensure the recovery plan works as intended.
Use redundant systems: Have backup systems in place to minimize disruptions.
Compliance and Reporting
Stay updated on regulations: Regularly review changes to HIPAA, HITECH, and other healthcare laws.
Log and monitor access to data: Keep a detailed audit trail of who accesses patient data and when.
Automate compliance reporting: Use tools to generate reports for regulatory purposes.
Mobile Device and BYOD (Bring Your Own Device) Policies
- Secure mobile devices: Require encryption and remote wipe capabilities on all mobile devices accessing patient data.
Create a BYOD policy: Define rules for personal devices used for work purposes.
Use mobile device management (MDM): Manage and secure all devices accessing the network.
Vendor and Software Management
Vet vendors thoroughly: Ensure all IT vendors comply with healthcare regulations.
Negotiate Business Associate Agreements (BAAs): Required under HIPAA for third-party vendors handling PHI.
Evaluate software regularly: Ensure tools remain effective and align with the practice’s needs.
Staff Training and Awareness
Conduct regular cybersecurity training: Teach staff how to recognize phishing attempts and other threats.
Promote a culture of security: Encourage employees to report suspicious activity immediately.
Hold regular IT policy reviews: Ensure all staff understand and follow IT policies.
Emerging Technologies
Adopt AI and machine learning: Use predictive analytics to improve patient outcomes and operational efficiency.
Explore IoT for healthcare: Integrate wearable devices and smart medical equipment to enhance patient monitoring.
Use blockchain for data security: Consider blockchain solutions to secure and share sensitive medical records.
Scalability and Growth
Plan for scalability: Choose IT solutions that can grow with the practice.
Standardize IT systems: Make onboarding new employees and expanding operations easier with uniform systems.
FREQUENTLY ASKED QUESTIONS
How Can We Help You?
We help healthcare providers deliver better patient care with secure, reliable, and compliant technology.
Still have questions?
Our team is here to help you find the right IT solutions for your business.
We combine innovation with proven technical expertise to provide customized technology solutions that align with your operational goals. Our proactive Managed IT approach includes continuous monitoring, strategic planning, system optimization, and responsive support — ensuring your New York business remains secure, efficient, and prepared for growth.
At Infotek, we are committed to delivering forward-thinking solutions and reliable ongoing support to a diverse and expanding client base across New York.
We deliver expert Managed IT Services in New York, backed by many years of experience designing, installing, and implementing advanced IT systems for large-scale corporate clients as well as small to mid-sized businesses.
Our proactive monitoring services also help identify and resolve potential problems before they become costly outages. From network failures and cybersecurity concerns to hardware issues and software troubleshooting, our team is committed to keeping your business running smoothly.
Infotek Solutions & Support, Inc. provides reliable and responsive managed IT support during extended business hours to keep your business operating smoothly.
Our support hours are:
Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Our Office:
Infotek Solutions & Support, Inc.
950 Third Avenue, 11th Floor
New York, NY 10022
WHAT OUR CLIENTS SAY
Trusted by businesses, proven by results
We’re proud to help businesses streamline operations, save time, and focus on what matters most — growth.
“Infotek is a life saver. I am in the tax preparation business and during tax season my computer system can’t be down. The other day, my trusted system crushed. How? Why? I was not able to get into my most important program. My QuickBooks software just would not open. I called tech support and after 2 hours on the phone, NOTHING. I had to find an alternative. A friend of mine used Infotek previously and suggested I call them. I am glad i did. Their technician was able to get into my computer system, remotely from their office, and I was able to access my program.”Now Infotek is on my speed dial. Thank you, thank you, thank you.
“Our company has worked with Boris Kleyman and InfoTek Solutions for over 15 years. We highly recommend InfoTek. They are accessible, easy to work with and in general a wonderful technology resource.Mr. Kleyman and his team brought us from a fledgling, small home office to a company that markets products to school districts, city and state governments as well as on line customers. They designed, created and support our internal local network, our connections to internet as well as interface all of our large applications.
InfoTek is always on the cutting edge of new technology and new equipment. Whenever we have a rare problem, they return calls promptly and fix it. They are able to make remote fixes but equally adaptable to coming into our offices and work when it’s the most convenient for us.
They regularly test and update our system along with our wireless technology in house and as mobile users.
All of our equipment has been researched, purchased, installed and maintained by InfoTek.”
We enthusiastically recommend their work.
“Infotek is a strong IT company especially if one needs services in the medical field. They are not only familiar with an advanced imaging storage and exchange systems like PACS and DICOM format but also able to make images reconstruction utilizing different workstations for different imaging modalities. In addition to undisputed professional qualities they have great mentoring staff . I asked them to teach my technicians and assistants how to transfer images as well as basic principles of PACS and EMR . I was pleasantly surprised the way they did it. They explained very sophisticated things with the lay language making complex technical information understandable by non IT professionals. At the same time company has personnel knowledgeable in medical field and can speak with doctors on their professional language. They truly have broad experience as a provider of IT and networks services in NY city hospital setting as well as a private medical offices “
Again, InfoTek is invaluable for those physicians who need to set up and maintain office networks, imaging storage and exchange or get the staff familiar with modern computer software for your professional needs.
Let’s Build a More Secure IT Environment
Partner with Infotek Solutions & Support for proactive IT management, cybersecurity, and exceptional support.